CLIENT CARE
Order Help & Delivery Issues
One direct contact for questions before and after dispatch.
Check your order
Use the order-status link in your confirmation or dispatch email. An account is optional for checkout. If you use a customer account, sign in with the same email used for the order to see the orders available to that account.
Tracking has not updated
Check the carrier and latest scan in the dispatch information. Initial scans can take time. If the parcel is outside its estimated delivery window, email us with the order number and tracking details. We will help follow up with the logistics provider.
Tracking says delivered, but you cannot find it
Check the delivery location, household members, building reception and any carrier delivery photograph. Then contact us so we can investigate the delivery record with the carrier. A delivered scan is reviewed with the other evidence; it does not automatically close your request.
Damaged, incorrect or materially different
Keep the piece and packaging. Email a description and clear photographs where possible. For a confirmed problem, we will arrange a replacement, return or refund and cover reasonable required return shipping.
An order that has not arrived
Contact us when the latest delivery estimate has passed. If the order is confirmed lost or cannot be delivered, we will arrange a no-cost replacement or a refund. For arrival at least 7 days after the latest delivery estimate, contact us for a full-refund assessment under our Shipping & delivery policy. Mandatory rights remain available.
Correct an order or address
Email us immediately with the order number and correction. We will check what can still be changed; changes are not guaranteed after preparation or dispatch begins. Do not send payment card details in an email.
Support for this website
For purchases here, the studio is your first contact and handles the resolution directly. We do not describe this store as covered by a marketplace purchase-protection program. Your card issuer or payment provider may offer separate rights under its own terms; you do not give those up by contacting us.
Contact the studio
For an existing order, include your order number and the email used at checkout. Do not send payment card details or passwords.